Privacy Policy
This Privacy Policy explains how MasterP Plumbers & Projects ("we", "us", "our"), based at 620 Rooisloot Road, Mooiplaas, Donkerhoek, Pretoria East, collects, uses and protects your personal information when you use this website or contact us. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
Information we collect
- Information you give us — when you submit our quote form, call, email or message us on WhatsApp, we collect your name, phone number, email address (if provided) and the details of your enquiry.
- Information collected automatically — like most websites, we may collect technical data such as your IP address, device type, browser, pages viewed and how you reached our site, through cookies and analytics tools.
How we use your information
- To respond to your enquiry, provide quotes and carry out the plumbing services you request.
- To contact you about your job, including reminders and follow-ups.
- To operate, maintain and improve our website.
- To measure website traffic and the performance of our advertising (for example Google Ads), so we can serve relevant ads and improve our service.
Cookies & analytics
We may use Google Analytics, Google Tag Manager and Google Ads to understand how visitors use our site and how our adverts perform. These services may set cookies and collect usage data. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us run our business and website (for example Google and WhatsApp/Meta), and only to the extent necessary. We may also disclose information where required by law.
How long we keep it
We keep your personal information only for as long as needed to respond to your enquiry, provide our services and meet our legal and accounting obligations, after which it is securely deleted.
Your rights under POPIA
You have the right to access the personal information we hold about you, to request that it be corrected or deleted, and to object to its processing. To exercise any of these rights, contact us using the details below.
Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
Third-party links
Our site may link to third-party websites (such as Google Maps or our Google Business Profile). We are not responsible for the privacy practices of those sites.
Children
Our website and services are not directed at children under 18, and we do not knowingly collect their personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.
Contact us
MasterP Plumbers & Projects
620 Rooisloot Road, Mooiplaas, Donkerhoek, Pretoria East
Phone: 067 989 2549
Email: info@masterpplumbers.co.za